Privacy Policy
Privacy Policy for CallBuzz (a service by CallBuzz LLC)
Introduction
CallBuzz LLC (“we,” “us,” “our,” or “CallBuzz”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service and related tools (collectively, the “Service”). By using the Service, you agree to this Privacy Policy and our Terms of Service.
1. Information We Collect
We collect information in several ways, including directly from you, automatically through your use of the Service, and from third-party sources.
1.1 Information You Provide
- Account Information: Your name, email address, phone number, billing details, and business information when you sign up.
- Customer Content: Information submitted through the Service, including configuration details and service preferences.
1.2 Information We Collect Automatically
- Usage Data: Logs of interactions such as call routing events, form submissions, and API usage.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to improve your experience.
2. How We Use Your Information
- To operate and improve the Service
- To provide support and communicate with you
- To personalize user experience
- To analyze performance and usage
- To ensure security, fraud detection, and compliance
- To enforce our Terms and Policies
3. How We Share Your Information
- With Service Providers: We may share your information with third-party vendors who perform services on our behalf.
- Business Transfers: During M&A, financing, or business transitions.
- Legal and Safety Purposes: When required by law or necessary for security.
- With Your Consent: For other purposes that you authorize.
4. Data Security
We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure.
5. Data Retention
We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy.
6. Your Rights and Choices
- Access/Update: Contact us to request access to or correction of your information.
- Communications: Opt out of promotional emails using provided links.
- Cookies: Adjust your browser settings to manage tracking preferences.
7. International Data Transfers
Our infrastructure providers may process data in the United States or other countries with appropriate safeguards in place.
8. Children's Privacy
The Service is not directed to children under 18, and we do not knowingly collect their personal information.
9. Changes to this Privacy Policy
We may update this policy and will post changes on our website with a revised effective date.