Introduction
CallBuzz LLC ("we," "us," "our," or "CallBuzz") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered phone answering service and related tools (collectively, the "Service"). By using the Service, you agree to this Privacy Policy and our Terms of Service.
- Information We Collect
We collect information in several ways, including directly from you, automatically through your use of the Service, and from third-party sources.
- Information You Provide
- Account Information: Your name, email address, phone number, billing details, and business information when you sign up.
- Customer Content: Information submitted through the Service, including configuration details and service preferences.
- Information We Collect Automatically
- Usage Data: Logs of interactions such as call routing events, form submissions, and API usage.
- Device Data: IP address, browser type, operating system, and device identifiers.
- Cookies and Tracking: We use cookies and similar technologies to improve your experience and understand usage patterns.
- Information from Third Parties
- Service Integrations: If you connect our Service to third-party tools (e.g., Autotask, ConnectWise), we may collect relevant data under their respective privacy policies.
- Vendors and Affiliates: We may receive information from partners helping to deliver or support our Service.
- Information You Provide
- How We Use Your Information
- To operate and improve the Service
- To provide support and communicate with you
- To personalize user experience
- To analyze performance and usage
- To ensure security, fraud detection, and compliance
- To enforce our Terms and Policies
- For Legal Compliance
- How We Share Your Information
- With Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
- Affiliates and Business Partners: For service delivery and purposes described in this Privacy Policy.
- Business Transfers: During M&A, financing, or business transitions.
- Legal and Safety Purposes: When required by law or necessary for security.
- With Your Consent: For other purposes that you authorize.
- Data Security
We implement reasonable administrative, technical, and physical measures to protect your information from unauthorized access, use, alteration, and disclosure. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
- Data Retention
We retain your information for as long as necessary to provide you with the Service and fulfill the purposes described in this Privacy Policy. We may also retain and use your information to comply with our legal obligations, resolve disputes, and enforce our agreements.
- Your Rights and Choices
- Access/Update: Contact us to request access to or correction of your information.
- Communications: Opt out of promotional emails using provided links.
- Cookies: Adjust your browser settings or visit https://app.retention.com/optout to manage tracking preferences.
- International Data Transfers
Our infrastructure providers may process data in the United States or other countries with appropriate safeguards in place.
- Children's Privacy
The Service is not directed to children under 18, and we do not knowingly collect their personal information. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.
- Changes to this Privacy Policy
We may update this policy and will post changes on our website with a revised effective date.
- Contact Us
For questions about this policy, please email: privacy@callbuzz.ai